How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Electronics Pete Your Own Question

Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 15744
Experience:  HNC Computing; Large format and multifunction printer expert
30970729
Type Your Printers Question Here...
Electronics Pete is online now
A new question is answered every 9 seconds

I have a WF-3640 with an error code 0x9A. What do I do to

Customer Question

I have a WF-3640 with an error code 0x9A. What do I do to fix it? I have checked for paper jams and tried turning on and off but so far I still have the problem.
Submitted: 12 months ago.
Category: Printers
Expert:  Electronics Pete replied 12 months ago.

Hi Peter,

The 0x9A error code indicates a paper jam, or possibly a carriage jam.

If there are no paper jams then it may be that the carriage is not moving properly.
Try pushing a piece of stiff card through the printer first to try and remove any fragments of paper or dirt that may be trapped inside, and let me know if that works...