Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
This error message indicates an internal firmware failure.
What we can attempt here to resolve it is to reset the machine:
unplug power at the wall outletwait 5 minutespress and hold the power/on button for 60+ secondskeep holding while plugging back in, and for another 60 seconds after, then release
If this reset fails, it would indicate an internal failure (faulty eeprom, meaning a bad logic/control board).
As this is a 2009 model printer, it is well past its designed maximum 5 year service life. The printer would need to be replaced at this point.
While it can be fixed, it is not worthwhile to do so. You would be looking at $200-250 in repair costs. For the same price you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.
Depending how you'd like to proceed, I can help with finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.
Best regards, ***** ***** for the news,