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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am replacing an Epson XP-610 with an XP-830. How do I

Customer Question

I am replacing an Epson XP-610 with an XP-830. How do I remove the XP-610 software?
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Are you currently able to print anything to the XP-830?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
No, The PDF Creator box blocks all printing.
Computer is an XP
Connection from printer to computer is a USB cable.
Expert:  Viet - Printer Tech replied 1 year ago.

Can you please press at the same time the two keys Windows and Pause on the keyboard, and confirm the Windows version?

Can you click on Start, then click on Control Panel, then open Printers (or open devices and printers), then tell me all the printers / items you see there?

Please reply at the box below. Thank you.

Expert:  Viet - Printer Tech replied 1 year ago.

Let me know if you are stuck at any step. Please reply at the box below. Thank you.

Customer: replied 1 year ago.
I see the PAUSE button but not the WINDOWS key, What is it. I am not a computer whiz.
The PRINTERS page shows:
- XP-610 offline
- XP-830 offline
- FAX
Expert:  Viet - Printer Tech replied 1 year ago.

Windows key is the windows logo icon near the bottom left of the keyboard.

Or click on Start, then click on Control Panel, then open System (or System and security / system) to confirm the Windows version.

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 1 year ago.

You can remove the Epson XP-610 driver from Control Panel, though it likely won't work. Since PDF Creator is blocking, can you remove it from Control Panel also?

When you are available, please reply at the box below to continue troubleshooting. Thank you.