I'm sorry about the issue. Are you currently able to print anything to the XP-830?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,
Can you please press at the same time the two keys Windows and Pause on the keyboard, and confirm the Windows version?
Can you click on Start, then click on Control Panel, then open Printers (or open devices and printers), then tell me all the printers / items you see there?
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Let me know if you are stuck at any step. Please reply at the box below. Thank you.
Windows key is the windows logo icon near the bottom left of the keyboard.
Or click on Start, then click on Control Panel, then open System (or System and security / system) to confirm the Windows version.
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
You can remove the Epson XP-610 driver from Control Panel, though it likely won't work. Since PDF Creator is blocking, can you remove it from Control Panel also?
When you are available, please reply at the box below to continue troubleshooting. Thank you.