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Ask Shefin Your Own Question
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5240
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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I am unable to install a cANNON mg2520

Customer Question

I am unable to install a cANNON mg2520
Submitted: 1 year ago.
Category: Printers
Expert:  Shefin replied 1 year ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Please let me know the operating system (E.g. Windows 7, Mac OS X 10.7) and connection type (USB or wireless), so that I can assist you better.

Thank you.
S H E F I N

Customer: replied 1 year ago.
WINDOWS 7 AND CONNECTION IS usb
Customer: replied 1 year ago.
USB WINDOWS 7
Expert:  Shefin replied 1 year ago.

Hi,

May I know the exact model number of the printer? Is it Canon MG2550?

Thank you.
S H E F I N

Customer: replied 1 year ago.
IT IS A PIXMA MG2520
Customer: replied 1 year ago.
YOU MAY WANT TO ENTER MY PC
Expert:  Shefin replied 1 year ago.

Hi,

Yes. It will be easy if i access your computer. Do you have Teamviewer installed on your computer?

If no, please go to the link below, click Start Full version, it's free. It will download Teamviewer. Download and install Teamviewer.

https://www.teamviewer.com/hi/index.aspx

After installing it, let me know the ID (E.g 578 467 234) and password (E.g. 2345), so that I can access your computer.

Thank you.

S H E F I N

Customer: replied 1 year ago.
i HAVE NO PASSWORD ***** DO NOT KNOW THE id
Expert:  Shefin replied 1 year ago.

Hi,

Please go to the link below, click I agree, download and run Elsinore Client software.

http://www.justanswer.com/remotedesktop/join.aspx?Session=2ad2843f-427a-4690-8fc2-4ded04c3d57f

Thank you.

S H E F I N

Expert:  Shefin replied 1 year ago.

Hi,

I apologize that I have lost the screen. Can you let me know the response you are getting?

Thank you.

S H E F I N