Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Please let me know the operating system (E.g. Windows 7, Mac OS X 10.7) and connection type (USB or wireless), so that I can assist you better.Thank you.S H E F I N
May I know the exact model number of the printer? Is it Canon MG2550?
Thank you.S H E F I N
Yes. It will be easy if i access your computer. Do you have Teamviewer installed on your computer?
If no, please go to the link below, click Start Full version, it's free. It will download Teamviewer. Download and install Teamviewer.
After installing it, let me know the ID (E.g 578 467 234) and password (E.g. 2345), so that I can access your computer.
S H E F I N
Please go to the link below, click I agree, download and run Elsinore Client software.
I apologize that I have lost the screen. Can you let me know the response you are getting?