How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michael Hannigan Your Own Question

Michael Hannigan
Michael Hannigan, Technician
Category: Printers
Satisfied Customers: 11175
Experience:  25+ Years Experience Computers, Electronics, and Printers - HP, Canon, Xerox, Ricoh, Lexmark, Oki, Ghestner, Konica Minolta, Kyocera, Sharp
23511658
Type Your Printers Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

Canon imageclass MF6530 I had a paper jam when I pulled a

Customer Question

canon imageclass MF6530
I had a paper jam
when I pulled a piece of paper out of the paper tray, a small spring got bent and came out too
now when I try to push the paper tray all the way in, the paper on it begins to curl up
I can't use the machine
Leland Pulley
Submitted: 1 year ago.
Category: Printers
Expert:  Michael Hannigan replied 1 year ago.

Hello. My name is***** can assist you with your question.

This is most likely the paper can depression spring which lifts is the paper up to meet the roller and allows the paper to be fed. Without the spring, the paper will not be fed and will just stay in the paper tray. If you need the spring itself, you can get at the following page. That is most likely what you'll have to do since the bent spring will not correct the tension the paper to be fed. The printer will know that and will not feed the paper without the right pressure. Here is a link to the spring. I don't know if this is the least expensive place to purchase it so you may want to look around.

http://bitli.es/6DHjYO

Please let me know if you have any additional questions.

Mike