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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14569
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Can't get brother HL 2240 to print. Have had it 5 years.

Customer Question

Can't get brother HL 2240 to print. Have had it 5 years. Error message says usb port not supported. This is new problem never seen before.
Kevin Baugher
Submitted: 12 months ago.
Category: Printers
Customer: replied 12 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  John replied 12 months ago.

Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.

I have seen this case multiple times, and almost always is caused by malware.

Please download the malwarebytes free version from here: Anti MalwareBytes Free Version

Download, run it full scan, then delete all the detected malware.

Then restart the computer and try again to print. if it doesn't work, then reinstall the software (the malware may have corrupted it), after you install the printer drivers again, try to print.

If you don't have the printer software please let me know so I can tell you where to download it from (let me know your operative system version as well).

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Thank You and I wish you all the best. GOD Blessings!!!

John

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