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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14568
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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PIXMA MG2922 SOLID INDICATION (3 BLINKS}FORMS JAM? NO PAPER

Customer Question

PIXMA MG2922 SOLID INDICATION (3 BLINKS}FORMS JAM?
NO PAPER IN MACHINE...THIS IS HAPPENING ON INSTALL...
?????
Submitted: 12 months ago.
Category: Printers
Expert:  John replied 12 months ago.

Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.

If you try to make a photocopy from the printer, does it work?

Thanks

JOHN

Customer: replied 12 months ago.
NO, AS SOON AS POWER-UP INDICATOR BLINKS THREE TIMES
Customer: replied 12 months ago.
NO !! AS SOON AS POWER-UP, THE ERROR LAMP CYCLES CONTINOUSLY BLINKING 3 TIMES......
Expert:  John replied 12 months ago.

If you are 100% sure there is no paper inside the printer, then it may be a foreign object inside it.

Please check using a flashlight, to ensure there is nothing obstructing the paper feed mechanism down inside the printer where it is not easily seen. If there is nothing obvious, un-plug the printer power supply.

Next, take a dry cloth or Q-tips and clean the rubber rollers in the automatic sheet feeder. Dust may be coating the rollers there and as they become less tacky, they cannot feed paper correctly.

Holding the printer in both hands, turn it upside down and shake it for a few seconds to see if anything falls out of the paper feed area. (Sometimes objects such as pens, paper clips and so on can fall into the paper feed area and cause blockages.)

Then plug the printer back up, take your paper out and replace it with a fresh, small stack (about 5 pages) of paper.

Please test the machine and let me know the results.

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John

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