How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell H. Your Own Question

Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 9538
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
13568747
Type Your Printers Question Here...
Russell H. is online now
A new question is answered every 9 seconds

I recently gota mg5320 pixma printer. When i connect itto my

Customer Question

I recently gota mg5320 pixma printer. When i connect itto my computeri itg says does not connect. Hoqw can i get it to connect. Harold
Submitted: 1 year ago.
Category: Printers
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Try unplugging the USB cable at both ends.

Make sure it is not damaged anywhere along its entire length.

Swap for another if you have another... esp. if you have one less than 6 feet long. Six foot long USB cables can make sore problems when used with printers.

Then try the USB cable in a different USB port on your computer - preferably the one that is farthest away from the originally tried one.

And plug into the printer again. See if that gets it working.

If not, then the question is: has the USB cable connection every worked before, since you got the printer?

Customer: replied 1 year ago.
Thank you for advice
Expert:  Russell H. replied 1 year ago.

You're welcome. Did what I suggested work, and is the printer working now?

Or is it still not working? please let me know, either so this case may be closed, or so I may help you further with it. Thanks.