I'm sorry about the issue. Was scanning working previously on this computer?
Have you checked the content / folders in Documents and Pictures folder?
Do you mean you upgraded to Windows 10? Or Office 365?
Do you have windows xp, vista, or 7, or 8, 10 etc.?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,