Please open the printer cover and let me know, if the cartridges can move freely or seems to be jammed.
Did the move automcatically or you have moved them by your hand ?
OK, try the steps below to hard reset the printer and let me know.
Disconnect the power cord from the printer.
Wait for 10 mins.
Reconnect the power cord and let me know the result.
Yes, what is the position of the cartridges at present ?
Sorry, it seems to be a sensor problem, as I am out of ideas, I will open the question for other experts.
Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. Does the error have a number? It may start with Ox