Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
This message indicates a carriage fault. That can be caused by anything from debris/obstruction (paper jam, bent/damaged rails, out of place purge assembly/wiper, or dirty/dislocated encoder strip) to an actual hardware defect (bad sensor or control board, faulty carriage drive motor/gear/belt, bad printhead/carriage pcb).What we can try here are some cleaning and reset steps.First, open up the printer, and check for any internal debris such as scraps of paper, paperclip or staple, etc. Check if you’re able to move the carriage manually, or if it moves on its own when lifting the lid. If it does move, you can proceed with cleaning by blowing out the inside compartment with compressed air and checking carefully on both sides for any obstructions. Then wipe down the encoder strip, which is a clear plastic strip running the width of the printer, that sits just slightly above and behind the carriage.
Then reset the machine:unplug power at the wall outletwait 5 minutespress and hold the power/on button for 60+ secondskeep holding while plugging back in, and for another 60 seconds after, then release
Let me know the results, and I’ll advise further if needed.
There is no next step in this case. The printer should be replaced.
If the failure persists at this point, there is an internal hardware failure, meaning a bad printhead, bad carriage drive system, or bad logic board.
These parts are all a "wear item" that fails with age/use. As this is a 2009 model printer, it is well past its 3 year service life, so this type of failure is not surprising.
These Kodaks are widely regarded as some of the worst printers ever made, they were very poorly designed and built and have very high failure rates. They were so bad that Kodak nearly went bankrupt supporting all the warranty claims, and stopped making inkjets entirely shortly after this model.
While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $60, A logic board would run you $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.
Depending how you'd like to proceed, I can advise on finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.
Best regards, ***** ***** for the news,
Yes, that is the abosrber system, which can become dislocated or out of position, usually from a faulty cam motor/sensor.
Even if you open it up to unjam it this time, the problem will continue to come up.
I'm not sure how you ended up with this model 15 months ago, it truly is a 6 year old printer, so no reputable vendor should be selling them still.
You can certainly open it up, but I'd have no expectation of being able to fix it in the long term.
I am an independent technician and I've spent my personal time, unpaid, in a good faith effort to assist with the question for which you solicited my services. I am only paid for my efforts when customers such as yourself leave positive feedback for my work. Again I apologize there is not a better outcome here, though this is really beyond either of our control. I do hope you’ll consider leaving a positive rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your question accurately.