Hello and thank you for choosing JA for your support needs. Sorry for the issue. Please try the steps below:
1) select service mode @ for service additional functions key.2) press "*" key,
3) press "2" & "8" at the same time.4) press "*",
5) press "copier" then press "function" then press "clear", then press "err" final press "OK"6) turn power off and back on again.
Your machine should on working condition again.
If not please let me know, otherwise be generous rating me. thank you,HAVE A MERRY CHRISTMAS !!!
What error if any is it showing you??
Ok, please unplug the Printer for 15 minutes please and then try again.
I am here until Midnight tonight. So yes, I will be here. :-)
Yes, please do....
Ok. Please hold...
So you cannot Enter the Service Mode at all???
Ok. Where in the US are you? The closest Major City?
Ok. We have an issue that the normal Reset procedures are not working on. So please use on of the local Service Providers near you:
Commercial Copy Services*****RoadSuite 120Nashville, TN 37228
Office Hours: M-F 8am-5pmTel:(###) ###-####br />Fax:(###) ###-####br />Email: *****@******.***
Lastly, please consider a Positive Rating for the Service Received. Also, BONUSES are always welcome.