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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1149
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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I am getting an error message on my imagerunner 6000

Customer Question

I am getting an error message on my imagerunner 6000e000532-0002
Submitted: 1 year ago.
Category: Printers
Expert:  VanMagnus Systems replied 1 year ago.

Hello and thank you for choosing JA for your support needs. Sorry for the issue. Please try the steps below:

1) select service mode @ for service additional functions key.
2) press "*" key,

3) press "2" & "8" at the same time.
4) press "*",

5) press "copier" then press "function" then press "clear", then press "err" final press "OK"
6) turn power off and back on again.

Your machine should on working condition again.

If not please let me know, otherwise be generous rating me. thank you,
HAVE A MERRY CHRISTMAS !!!

Customer: replied 1 year ago.
It will not allow me to access additional functions
Expert:  VanMagnus Systems replied 1 year ago.

What error if any is it showing you??

Customer: replied 1 year ago.
e000532-0002
Expert:  VanMagnus Systems replied 1 year ago.

Ok, please unplug the Printer for 15 minutes please and then try again.

Customer: replied 1 year ago.
Ok. It is unplugged. Will you still be here when I plug it back in?
Expert:  VanMagnus Systems replied 1 year ago.

I am here until Midnight tonight. So yes, I will be here. :-)

Customer: replied 1 year ago.
Ok I believe it has been 15 minutes now. Would you like for me to go ahead and plug it in?
Expert:  VanMagnus Systems replied 1 year ago.

Yes, please do....

Customer: replied 1 year ago.
Ok.... same error code. When they tray on the left of the printer rises it seemingly gets hung up and makes a vibrating sound. This is when the error code appears
Customer: replied 1 year ago.
more of a buzzing sound, like its stuck or something
Expert:  VanMagnus Systems replied 1 year ago.

Ok. Please hold...

Customer: replied 1 year ago.
holding
Expert:  VanMagnus Systems replied 1 year ago.

So you cannot Enter the Service Mode at all???

Customer: replied 1 year ago.
I pressed every button on the thing and it will not come off of the error code
Expert:  VanMagnus Systems replied 1 year ago.

Ok. Where in the US are you? The closest Major City?

Customer: replied 1 year ago.
Nashville TN
Expert:  VanMagnus Systems replied 1 year ago.

Ok. We have an issue that the normal Reset procedures are not working on. So please use on of the local Service Providers near you:

Commercial Copy Services*****Road
Suite 120
Nashville, TN 37228

Office Hours: M-F 8am-5pm
Tel:(###) ###-####br />Fax:(###) ###-####br />Email: *****@******.***

http://copierrepairnashville.com/copier-repair-franklin/

(###) ###-####/p>

Lastly, please consider a Positive Rating for the Service Received. Also, BONUSES are always welcome.