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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a new Epson XP-620 which I have successfully

Customer Question

HI, I have a new Epson XP-620 which I have successfully connected wirelessly to my computer. I am trying it out and wanted to see if I could print mailing labels. Somehow, I managed to put the CD/DVD printer tray in the top paper slot and cannot get it out. Can you advise me on how to get the tray out? I'll leave the label question for another session.
Thanks,
Evan
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.

Hi, My name is ***** ***** i will be assisting you

Let me know that did you insert the cd tray in the top paper tray

if yes, then does the tray slide out little bit or not even that

Expert:  Michelle replied 1 year ago.

if you were able to print on the disc the tray should eject out automatically

however if it has jammed even before the printing, please confirm that did you insert the tray into the slot above the output tray.