How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Technician
Category: Printers
Satisfied Customers: 34669
Experience:  Printer and scanner problem resolver for over 15 years
Type Your Printers Question Here...
Richard is online now
A new question is answered every 9 seconds

What does it mean? My Brother DCP-9045CDN printer returns

Customer Question

What does it mean? My Brother DCP-9045CDN printer returns the error indication "Stopped - 'Filter' failed".
Earlier, I had "Low Cyan Toner", and have replaced the Cyan Toner. I successfully printed an Excel spreadsheet, and a Word doc, but I cannot get my pdf's printed through Adobe.
How can I correct this error?
Submitted: 1 year ago.
Category: Printers
Customer: replied 1 year ago.
I just need to get this printer returned to its normal operating state. It has worked without troubles, for many years. Lee
Expert:  Richard replied 1 year ago.

Hi there Lee and welcome

As the first step, can you remove the power to the printer (so unplug it from the power socket) and let it sit for 10 minutes.

Then connect the power, turn it on and tell me how it now functions please.