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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31127
Experience:  Printer and scanner problem resolver for over 15 years
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What does it mean? My Brother DCP-9045CDN printer returns

Customer Question

What does it mean? My Brother DCP-9045CDN printer returns the error indication "Stopped - 'Filter' failed".
Earlier, I had "Low Cyan Toner", and have replaced the Cyan Toner. I successfully printed an Excel spreadsheet, and a Word doc, but I cannot get my pdf's printed through Adobe.
How can I correct this error?
Lee
Submitted: 1 year ago.
Category: Printers
Customer: replied 1 year ago.
I just need to get this printer returned to its normal operating state. It has worked without troubles, for many years. Lee
Expert:  Richard replied 1 year ago.

Hi there Lee and welcome

As the first step, can you remove the power to the printer (so unplug it from the power socket) and let it sit for 10 minutes.

Then connect the power, turn it on and tell me how it now functions please.