How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask WesPCDr Your Own Question

WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1503
Experience:  Over 5 years as a computer and printer repair technician
21171802
Type Your Printers Question Here...
WesPCDr is online now
A new question is answered every 9 seconds

Have a Cannon MG5420 printer. Turn on printer and receive a

Customer Question

have a Cannon MG5420 printer. Turn on printer and receive a message - An error has occurred the printer needs repair. Any suggestions?
Submitted: 1 year ago.
Category: Printers
Expert:  WesPCDr replied 1 year ago.

Hi, I will be glad to help with the issue.

Expert:  WesPCDr replied 1 year ago.

This error is usually caused by a print head error. Here are some steps you can try.

Expert:  WesPCDr replied 1 year ago.

Once thing you can try is to remove the ink cartridges, unplug the printer power for 10 minutes,plug back in, then re-insert the ink cartridges. If the error goes away, then the ink cartridges just needed to be re-seated.

Otherwise, the problem is due to the malfunctioned printhead and will require a replacement print head. Check first to see if you printer is under warranty that way it can re replaced. They cost about $50 and sometimes better to purchase a new printer for close to that price. If you would like to purchase the replacement print head you can get one here:

http://www.usa.canon.com/cusa/professional/standard_display/support_pro/pro_service-parts