Hi, I will be glad to help with the issue.
This error is usually caused by a print head error. Here are some steps you can try.
Once thing you can try is to remove the ink cartridges, unplug the printer power for 10 minutes,plug back in, then re-insert the ink cartridges. If the error goes away, then the ink cartridges just needed to be re-seated.
Otherwise, the problem is due to the malfunctioned printhead and will require a replacement print head. Check first to see if you printer is under warranty that way it can re replaced. They cost about $50 and sometimes better to purchase a new printer for close to that price. If you would like to purchase the replacement print head you can get one here: