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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Canon mg3500 says it is off but its on,,, it is not seeing

Customer Question

Customer: canon mg3500 says it is off but its on,,, it is not seeing it.
JA: Thanks. Can you give me any more details about your issue?
Customer: trying to print.. mg3500 seems to ne on and working.. laptop is not seeing the printer so it is saying it is off. Using wife to connect to laptrop
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Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Are you still able to make a copy from the printer's glass (not print from the computer)?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Is the printer currently working on another computer, if you have?

Please reply at the box below. Thank you,

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