Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. What is the exact and entire error the computer gives you?
As I mentioned I need the exact and entire message exactly as you see it please. If it says "que blocked" for example there should be more to the error. If there is no more to the error, when does the error come up?
Open the que and look at the print jobs in it, under status what does it say?