How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 36138
Experience:  Troubleshoot printers, scanners, etc.
30037186
Type Your Printers Question Here...
Viet - Printer Tech is online now
A new question is answered every 9 seconds

XP850 Works really well on windows 10 but having trouble

Customer Question

XP850 Works really well on windows 10 but having trouble scanning on my Mac computer.
prints OK from my Mac
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Can you please click on the Apple logo / menu, then click on About this Mac..., then check your Mac OS X version there, such as 10.6, 10.7, 10.8, 10.9, 10.10, 10.11.

- Please click on the Epson website below:

https://www.epson.com/cgi-bin/Store/support/supDetail.jsp?UseCookie=yes&oid=201983&prodoid=63095207&infoType=Downloads&detected=yes

, then there, download and install the Drivers and Utilities Combo Package if show. If not, then click on Utilities, then download and install the Scanner Driver and EPSON Scan Utility

; after driver installation is finished, then open Finder, then open Applications, then open the the folder Epson Software, then open the EPSON Scan application and use it to scan.

Please reply at the box below to continue troubleshooting. Thank you.