I'm sorry about the issue. Can you please click on the Apple logo / menu, then click on About this Mac..., then check your Mac OS X version there, such as 10.6, 10.7, 10.8, 10.9, 10.10, 10.11.
- Please click on the Epson website below:
, then there, download and install the Drivers and Utilities Combo Package if show. If not, then click on Utilities, then download and install the Scanner Driver and EPSON Scan Utility
; after driver installation is finished, then open Finder, then open Applications, then open the the folder Epson Software, then open the EPSON Scan application and use it to scan.
Please reply at the box below to continue troubleshooting. Thank you.