Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
Was there any paper jam recently?
i am listing the steps below
The error code is a service error indicating that the unit needs service.The error indicates 2 possibilities, either their is something stuck or a sensor has faulted.
Please try the below stepsfirst of all please turn off the unit....unplug the power cablenow remove the cartridge...manually slide the carriage assembly\ printhead back and forthalso clean the rail against which the assembly slides with a tissue ensuring that there is no ink residue on itclean the golden contacts of the cartridges and the printhead with a cotton swab dipped in little alcoholNow check the paper feed tray, roller assembly area and the area where the carriage moved for any stuck obstruction like paper, paper clips, pins etc and if found remove it.once done turn the unit back on and check
let me know if same error repeats or changes
please try the steps and let me know the status
i have given you some steps to try..till the time you dont try them and let me know the status how can i suggest further steps
i will opt out since you are not trying the steps i have given.