How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Canon450 has error5011 I need help

Customer Question

canon450 has error5011 I need help
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Was there any paper jam recently?

Customer: replied 1 year ago.
no
Customer: replied 1 year ago.
I said no
Customer: replied 1 year ago.
i don't know what you want
Customer: replied 1 year ago.
look i need help
Customer: replied 1 year ago.
its not working
Customer: replied 1 year ago.
wgat do you need if not give me my momey back
Expert:  Michelle replied 1 year ago.

i am listing the steps below

Expert:  Michelle replied 1 year ago.

The error code is a service error indicating that the unit needs service.
The error indicates 2 possibilities, either their is something stuck or a sensor has faulted.

Please try the below steps
first of all please turn off the unit....unplug the power cable
now remove the cartridge...manually slide the carriage assembly\ printhead back and forth
also clean the rail against which the assembly slides with a tissue ensuring that there is no ink residue on it
clean the golden contacts of the cartridges and the printhead with a cotton swab dipped in little alcohol
Now check the paper feed tray, roller assembly area and the area where the carriage moved for any stuck obstruction like paper, paper clips, pins etc and if found remove it.
once done turn the unit back on and check

let me know if same error repeats or changes

Customer: replied 1 year ago.
at and other 20 no thanks
Expert:  Michelle replied 1 year ago.

please try the steps and let me know the status

Customer: replied 1 year ago.
i do not want to give more when i can not get any ancers
Customer: replied 1 year ago.
you are not helpping
Customer: replied 1 year ago.
i am going to put a hold on my credit card
Customer: replied 1 year ago.
tell them you did not do any work
Customer: replied 1 year ago.
that it i am calling discover card rightnow
Expert:  Michelle replied 1 year ago.

i have given you some steps to try..till the time you dont try them and let me know the status how can i suggest further steps

Customer: replied 1 year ago.
i willsay good by
Expert:  Michelle replied 1 year ago.

i will opt out since you are not trying the steps i have given.

Customer: replied 1 year ago.
you did not give me anything
Customer: replied 1 year ago.
i don't see any thing
Customer: replied 1 year ago.
it looks like it works but you could have told me to go to my e mail
Customer: replied 1 year ago.
good bye