Thanks for posting your question. I am posting a link below, please check out the proper steps to install the printer on a wireless network to make sure that, you have follow the correct steps to install your printer. If you have not followed the steps shown in the link then, you have to reinstall the printer once more Reply me back, if you face any problem while installing the printer and I will be happy to guide you, otherwise I can directly connect with your PC and help you to install the printer.
OK, for additional service of remote support, I am sending an offer, please read it and accept it then, reply me back here for instructions to start the service.
No problem, it is an optional service. we can continue like this and I will be happy to help you by chatting.
OK, as you wish. I will send a refund request for you.