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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 20386
Experience:  Computer networking/repair. 12+ years experience.
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I replaces the toner cartridge on my brother HL-L 236ODW but

Customer Question

I replaces the toner cartridge on my brother HL-L 236ODW but I keep getting a replace toner cartridge message? How do I reset?
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad drum, bad logic board, faulty sensor, etc).

What we can try are some cleaning and reset steps.

First remove the cartridge, then clean the metal electrical contacts on the side , as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridge.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I'll advise further if needed.

Nathan

Customer: replied 1 year ago.
Thanks Nathan. Tried the steps you recommended. Didn't work. The printer is a Brother HL-L236ODW. Cartridge is TN660. ANy other suggestions?
Expert:  Nathan replied 1 year ago.

Are you using a genuine/oem brother cartridge, or a generic/refilled one?

Customer: replied 1 year ago.
It's a generic. Thank you.
Expert:  Nathan replied 1 year ago.

That is almost certainly the problem. The generic cartridges are remanufactured, usually to very low standards, and often don't work well or at all. We see about a 60% success rate with these.

At this point, we cannot really diagnose this as anything other than a bad cartridge. There are other possible issues of a deeper hardware problem, but the cartridge needs to be replaced (preferably with the proper OEM cartridge: http://amzn.to/1Ik0uuf ) first.