Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad drum, bad logic board, faulty sensor, etc).
What we can try are some cleaning and reset steps.
First remove the cartridge, then clean the metal electrical contacts on the side , as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridge.Then reset the machine:unplug power at the wall outletwait 5 minutespress and hold the power/on button for 60+ secondskeep holding while plugging back in, and for another 60 seconds after, then release
Let me know the results, and I'll advise further if needed.
Are you using a genuine/oem brother cartridge, or a generic/refilled one?
That is almost certainly the problem. The generic cartridges are remanufactured, usually to very low standards, and often don't work well or at all. We see about a 60% success rate with these.
At this point, we cannot really diagnose this as anything other than a bad cartridge. There are other possible issues of a deeper hardware problem, but the cartridge needs to be replaced (preferably with the proper OEM cartridge: http://amzn.to/1Ik0uuf ) first.