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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 4936
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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My MX890 printer, I'm trying to print and on my laptop it

Customer Question

my MX890 printer, I'm trying to print and on my laptop it says that its in a state error, but I can make copies manually from the printer
Submitted: 1 year ago.
Category: Printers
Expert:  Shefin replied 1 year ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Please let me know the operating system (E.g. Windows 7, Mac OS X 10.7) and connection type (USB or wireless), so that I can assist you better.

Thank you.
S H E F I N

Customer: replied 1 year ago.
Windows 8
Expert:  Shefin replied 1 year ago.

Hi,

How do you connect the printer to the computer? Using USB cable?

What is the exact error message you are getting?

Thank you.

S H E F I N

Customer: replied 1 year ago.
wireless connection
Expert:  Shefin replied 1 year ago.

Hi,

First, try the following and if the issue persists, we have to reset the wireless connection on the printer.

Turn off the printer, computer and router for two minutes. Then, restart all and check if the issue persists.

Thank you.

S H E F I N

Customer: replied 1 year ago.
okay im doing it now.
Expert:  Shefin replied 1 year ago.

Hi,

Take your time and let me know the response.

Thank you.

S H E F I N

Customer: replied 1 year ago.
Okay I did it
Expert:  Shefin replied 1 year ago.

Hi,

Try printing anything and check if the issue persists.

Thank you.

S H E F I N

Customer: replied 1 year ago.
still in a state of error
Expert:  Shefin replied 1 year ago.

Hi,

Do you get an error code or message?

Thank you.

S H E F I N

Customer: replied 1 year ago.
Not on the printer at all. Just when I'm printing from the from the laptop
error-printing
Expert:  Shefin replied 1 year ago.

Hi,

Can you setup wireless once again on the printer? Do you have USB cable with you?

If you have the disc with you, please try the instructions in the link below.

https://support.usa.canon.com/kb/index?page=content&id=ART137562&actp=search&viewlocale=en_US&searchid=1448739183639

Thank you.

S H E F I N

Customer: replied 1 year ago.
okay
Expert:  Shefin replied 1 year ago.

Hi,

Please try setting up wireless and let me know if the issue persists.

Thank you.

S H E F I N

Customer: replied 1 year ago.
im sorry its not working but thanks anyway
Expert:  Shefin replied 1 year ago.

Hi,

Do you have a printer USB cable with you? Just for setting up wireless?

Have you tried setting up wireless?

Thank you.

S H E F I N

Customer: replied 1 year ago.
i did, but again thanks again for all of your help
Expert:  Shefin replied 1 year ago.

Hi,

If you have a printer USB cable, I can access your computer remotely and help you install the printer. Is that fine for you?

Thank you.

S H E F I N

Customer: replied 1 year ago.
No, thanks I will buy a new printer. I've had this one for awhile its been giving a lot problems.
Expert:  Shefin replied 1 year ago.

Hi,

I apologize for the inconvenience caused to you.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!
S H E F I N