Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Please let me know the operating system (E.g. Windows 7, Mac OS X 10.7) and connection type (USB or wireless), so that I can assist you better.Thank you.S H E F I N
How do you connect the printer to the computer? Using USB cable?
What is the exact error message you are getting?
S H E F I N
First, try the following and if the issue persists, we have to reset the wireless connection on the printer.
Turn off the printer, computer and router for two minutes. Then, restart all and check if the issue persists.
Take your time and let me know the response.
Try printing anything and check if the issue persists.
Do you get an error code or message?
Can you setup wireless once again on the printer? Do you have USB cable with you?
If you have the disc with you, please try the instructions in the link below.
Please try setting up wireless and let me know if the issue persists.
Do you have a printer USB cable with you? Just for setting up wireless?
Have you tried setting up wireless?
If you have a printer USB cable, I can access your computer remotely and help you install the printer. Is that fine for you?
I apologize for the inconvenience caused to you.
If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!S H E F I N