Printer Repair Questions? Ask IT Technicians for Answers ASAP
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This indicates a defect in the duplexer unit which could be as simple as a jam or debris, though there are many possible failure points including a faulty feed/drive system or bad logic board.You can remove the duplexer from the back side, blow it out with compressed air, and clean all the rollers/wheels with rubbing alcohol and qtips.
Reassemble and let me the results.