How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Nathan Your Own Question

Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 20484
Experience:  Computer networking/repair. 12+ years experience.
59725966
Type Your Printers Question Here...
Nathan is online now
A new question is answered every 9 seconds

I have a Lexmark S600 Series USB, 2-sideded printer. It

Customer Question

I have a Lexmark S600 Series USB, 2-sideded printer. It makes a noise but prints the 1st side but jams up and wont print the 2nd page. Reports a paper jam and asked to check the duplex, paper feeder slot, and exit tray. It gets jamed and wont feed back to print the next page. I need help dont know what's wrong or what to do.
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

This indicates a defect in the duplexer unit which could be as simple as a jam or debris, though there are many possible failure points including a faulty feed/drive system or bad logic board.
You can remove the duplexer from the back side, blow it out with compressed air, and clean all the rollers/wheels with rubbing alcohol and qtips.

Reassemble and let me the results.

Nathan