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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Pro wp 4530 I attempted to clean printer. notice said

Customer Question

Pro wp 4530 I attempted to clean printer. notice said printer error, turn off printer and back on, same error was informed to visit Espon.com. What is my next step
Submitted: 1 year ago.
Category: Printers
Expert:  VanMagnus Systems replied 1 year ago.

Hello and thank you for choosing JA for your support needs. Sorry to hear of the issue. I need to know the exact wording of the error Sir or Madam.

Customer: replied 1 year ago.
the printer will not operate after attempting to clean nozzle
Expert:  VanMagnus Systems replied 1 year ago.

Ok. How did you attempt to clean the nozzle?

Customer: replied 1 year ago.
by going to menu and selecting clean nozzle
Expert:  VanMagnus Systems replied 1 year ago.

Ok.. How old is the printer??

Customer: replied 1 year ago.
Four to five years if not more
Expert:  VanMagnus Systems replied 1 year ago.

Ok, give me a few minutes for some steps to try...

Expert:  VanMagnus Systems replied 1 year ago.

OK, do you know how to print a Test Pattern for your Printer?

1. Load a few sheets of plain paper in the cassette.
2. Press (The Wrench and Screwdriver) Setup.
3. Select Maintenance, then Nozzle Check.
4. Press one of the x Start buttons.
5. Examine the nozzle check pattern that prints to see if there are gaps in the lines.
6. If there are no gaps, the print head is clean. Select Finish Nozzle Check.

I wish to make sure before we get deep in the woods of head cleaning that it must be done. Also, to see the extent of blockage or error with the Print Head.