How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask VanMagnus Systems Your Own Question

VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1149
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
Type Your Printers Question Here...
VanMagnus Systems is online now
A new question is answered every 9 seconds

Have ImageClass MF4350d, printer-fax-scanner; always worked

Customer Question

Have ImageClass MF4350d, printer-fax-scanner; always worked great with Windows 7, then I did Windows 10. Printer and fax modes still work fine, but none of my scanning software can find the MF4350d. Canon Toolbox freezes up. I can no longer scan. Have Googled and found ideas of removing printer from my computer and reinstalling; or doing a full clean? re-boot, or downgrading back to Windows 7. I see on-line that many other Canon users are having the same problem. Any thoughts? Thanks, ***** *****
Submitted: 1 year ago.
Category: Printers
Expert:  VanMagnus Systems replied 1 year ago.

Hello and thank you for choosing JA for your support needs. I am truly sorry for the issue.

In essence you are asking for a Professional Opinion on whether you should downgrade to Windows 7 or keep Windows 10. In my Professional Opinion I would say to Downgrade back to Windows 7. As it is a proven and stable platform for you and worked well with your device. Until Microsoft and Canon get the needed processes in place to allow for a "Seamless Upgrade Path." I would not upgrade until all issue's are resolved. Also, it may take a few months (If you like I own a business. Then that is time that you cannot afford to waste.) before they have a driver that is fully compatible with Windows 10.

If any more assistance is needed please chime in or we can always chat via the phone if you wish.

Related Printers Questions