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Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 5316
Experience:  DIploma in Computer Hardware
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I have a B200 message on my MX860 and can't clear it

Customer Question

I have a B200 message on my MX860 and can't clear it
Submitted: 1 year ago.
Category: Printers
Expert:  Sudipto replied 1 year ago.

Error B200 means the printhead voltage or temperature is not normal. The Printhead could be defective.... but first, try these solutions below:

Solution 1:

  • Disconnect the power cable from the printer.
  • Wait 1 hour.
  • Connect the power cable


Solution 2:

  • Check and Clean Head contact pin condition of the carriage unit
  • Check Cable connection especially the carriage FFC


Solution 3:

  • Turn off the power
  • Open the panel
  • Turn on the power
  • Wait for print carriage to start moving to the left.
  • Let it go past half way
  • Before print carriage reaches left hand side shut the cover.
  • Leave the Printer turned on


Solution 4:

  • Unplug the power cable.
  • Open the printer
  • Push the whole print head mechanic to the center
  • While the printer still open, plug the power and turn it ON.
  • When the printhead still moving and is going to the very LEFT, close the cover.
  • Wait until its boot up.


Solution 4a:

  • Take out all of the ink cartridges
  • Lift up the grey bar by where the ink goes
  • Left the print head in the middle of the printer all while the printer was off.


Solution 4b (thank you Jeremy):

  • Clean the plastic head primers/cleaners themselves on the printer (the far right)


Solution 4c :

  • Turn off the printer
  • Open the cover
  • Turn on the printer
  • Wait for print carriage to start moving to the left and let it go past half way
  • Before print carriage reaches left hand side (but after going halfway across) shut the cover.
  • Leave the Printer turned on.


Solution 5:


    Solution 5a:


    Solution 6:

    • Replace the power supply unit.


    Solution 7:

    • Replace the logic board.