Hello and thank you for choosing JA for your support needs, Sorry for the issue. Please follow the link below to your resolution:
Chime in and let me know of your results..
Oh, hello again. So you have already gone to that information Sir or Madam? Many of us here point folks initially to the OEM's site for a General Error with there Printer.
Now, how is your printer useless?? Have you performed a Hard or Soft Reset for your Printer?
HARD RESET is above Sir or Madam. This more then likely will return your Printer to a serviceable condition...
Lastly, I do not surf the Web for answers. I am a College Professor, a Hardware Engineer, a CompTIA SME and an Excellent mentor to Inner City Students... With 26 years of work experience in this job Sir or Madam.
I trust that you can say the same..