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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31231
Experience:  Printer and scanner problem resolver for over 15 years
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My Epsom Printer says there is an error it says "please

Customer Question

My Epsom Printer says there is an error it says "please confirm the indicator page" what does this mean. Thank you.
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.

Hi there and welcome

can you first remove the power to the printer (so unplug it from the power socket) then wait 10 minutes.

Then connect the power, turn on the printer and tell me if it then allows you to printer.

Let me know the results please.

Customer: replied 1 year ago.
Hi, I did as you instructed but when I plugged it in again and turned it on the same error message comes up again.
Expert:  Richard replied 1 year ago.

Thanks

Are you printing from a windows or a mac computer?

Customer: replied 1 year ago.
Sorry for delay in answering I am trying to print from an IMac computer which I have been the doing very successfully for the past 12 months until now. On the printer screen it says 'Error Code: 0x90. Thanks.
Expert:  Richard replied 1 year ago.

Thanks

I want to see if the printer is ok, and to do this we do a nozzle checl

  1. Load a few sheets of plain paper in the cassette (or in cassette 1 if your product has two cassettes).
  2. Press the home button, if necessary.
  3. Select Setup, then press OK.
  4. Select Maintenance, then press OK. You see this screen:
  5. Select Nozzle Check. You see this screen:
  6. Press one of the buttons. The nozzle pattern prints.

Does it then do the Nozzle check?