Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to know that you are facing problem with your fax function.
let me know if you get any error while you try to send and receive faxes.
do you get a clear dial tone when you try to send fax?
Do you get any error?
please read my reply and let me know if you get dialtone or the error you get while trying to send/receive fax.
If you are experiencing problems sending faxes, please follow the instructions listed below:
Verify if your Brother machine has a dial tone. Click here to see the details of how to verify if the Brother machine has a dial tone.
To protect your investment against power surges and lighting, Brother strongly recommends that you connect your machine to a surge protector. In particular we suggest that you use a surge protector that is compatible with both standard AC power cords and telephone line cords. Surge protectors equipped with telephone jacks (sockets) will assist in insulating your machine from any power surge that might travel through a telephone line.
Verify the date and time is displayed on the LCD.
(For some countries)Change the TONE/PULSE setting by following the instructions listed below: *If your Brother machine has a touchscreen, please follow the steps of "For Touchscreen models" below.
If you are having a problem sending a fax to one particular number, verify the number is ***** working fax number.
If you are using a DSL line, follow the steps listed below. If you are not using a DSL line skip to Step 7.
If you are unable to perform the troubleshooting steps listed below, please contact your DSL provider for assistance.
If you are using Voice Over Internet Protocol (VoIP), (a technology that allows you to make telephone calls using a broadband Internet connection instead of a regular (or analog) phone line, review the information listed below. If you are not using VoIP continue to Step 8.Voice Over Internet Protocol (VoIP) is not a marketed feature of your Brother machine, however there is a compatibility setting available with this machine that may assist with sending and receiving faxes when using VoIP. Adjusting this setting lowers the baud rate (modem speed) and turns ECM (Error Correction Mode) Off. To adjust this setting follow the steps listed below:
From Brother support page.