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Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 36181
Experience:  Troubleshoot printers, scanners, etc.
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My printer is saying it is off line,can you help me to get

Customer Question

my printer is saying it is off line,can you help me to get it corrected?
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. What's the model of your printer?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
mfc-7340 windows 7
Expert:  Viet - Printer Tech replied 1 year ago.

Are you still able to make a copy from the printer's glass (not print from the computer)?

Is the printer connected to the computer with a USB cable?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
I can copy from glass.everything is plugged in
Customer: replied 1 year ago.
are you there???
Expert:  Viet - Printer Tech replied 1 year ago.

Thank you for the information. Sorry, it took me a few minutes to write all of this. Please try the following fix:

  1. Disconnect the printer's USB cable from the computer for now.
  2. Click on Start, then click on Devices and Printers.
  3. Right-click on the Brother printer and remove it for now. Make sure there is no Brother printer showing any more for now.
  4. Make sure printer is powered on.
  5. Re-connect the USB cable from printer to computer.
  6. Wait a bit, and the printer should automatically be reinstalled.
  7. Check printing.

Please reply at the box below to continue troubleshooting. Thank you.