I'm sorry about the issue. What's the model of your printer?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,
Are you still able to make a copy from the printer's glass (not print from the computer)?
Is the printer connected to the computer with a USB cable?
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Thank you for the information. Sorry, it took me a few minutes to write all of this. Please try the following fix:
Please reply at the box below to continue troubleshooting. Thank you.