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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My pixma mg5120 printer will not feed photo paper when

Customer Question

My pixma mg5120 printer will not feed photo paper when trying to copy pictures. It feeds the paper part way and jams. The printer then says there is no paper and stops. It works OK with regular paper. This is true from both the rear feed and the tray below.
Submitted: 1 year ago.
Category: Printers
Expert:  John replied 1 year ago.

Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.

Which application are you trying to print the photos from?

Also, what OS version do you have in your computer (go to whatsmyos.com to find out)

Thank you!