Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
If you already have your order number, call this number:
for automated order status checking.
If you don't already have your order number, I advise you to look in your email account. If you think you already have looked in your email account, look in its Spam folder - sometimes valuable email 'receipts' are, unfortunately, sorted out into that category by mistake.