Hi there and welcome
To confirm, all other colors are printing out ok? It is just the black thats not printing?
Please let me know.
Thanks, ***** ***** follow the instructions here please and perform a print head clean
Once done, tell me please if black now prints
ok, can you put a diffrerent black cartridge in to rule out a faulty cartridge please and tell me if it then prints.
no, it will know this and wont work
Can you try the old one please else we need to get one to rule this out.
If you have done the head clean many times there is no need to do it again now.
ok, we need to try a different black cartridge to rule this out.
so you have tried a different cartridge?
I am a little confused as I asked this but you replied you did not have one.
ok, sorry but I am not really clear on your response, but I have the feeling your not going to try a different cartridge, and you have come to some conclusions yourself about the problem.
It is really then no benefit for me to work further with you in this respect. I will opt out of working with you further.
You do not need to do anything, if another expert takes up the case you will then bee contacted.
Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. Have you tried cleaning the machine by hand yet?