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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 4661
Experience:  B.Sc. Computer Science with Honors
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I have just bought a Brother MFC 9340 CDW. During install

Customer Question

I have just bought a Brother MFC 9340 CDW. During install the control panel is just lit but does not have any options for me to do anything.
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.

Hi, My name is ***** ***** i will be assisting you

are you trying to setup the printer for the first time

let me know the operating system on your computer and how you are connecting to it..via usb or wifi

Customer: replied 1 year ago.
Hi. Yes, setting it up for the first time. I am trying to set up wifi but the control panel is just lit without any options for me to do anything so have not even got that far
Expert:  Michelle replied 1 year ago.

when you turned on the printer, did any initial display come up on printer panel or its blank from the time you have powered it on

Customer: replied 1 year ago.
blank from time I powered it on
Expert:  Michelle replied 1 year ago.

ok turn off printer by unplugging power cord..keep the on button pressed for 10 secs

wait for a minute

plug in power cord and turn on printer

let me know if you get any display on the panel

Customer: replied 1 year ago.
ok
Expert:  Michelle replied 1 year ago.

ok

Customer: replied 1 year ago.
The only thing that comes up is 00 ( 2 zeros)
Expert:  Michelle replied 1 year ago.

one momenet here..let me check

this seems to be strange that its not showing anything on display

do you have a touchscreen or buttons on the panel

Customer: replied 1 year ago.
its a touchscreen. Only button is the power button
Expert:  Michelle replied 1 year ago.

yes i just checked that

if you tap anywhere on the screen, does the display change

Customer: replied 1 year ago.
no
Expert:  Michelle replied 1 year ago.

in that case considering that this is a new printer, there are 2 possibilities..either the unit has a touch screen fault or the micro cable that connects the touchscreen to main logic board might have loosened contact during transport

i would suggest to get the unit returned\exchanged with another one

Customer: replied 1 year ago.
ok. Thanks
Expert:  Michelle replied 1 year ago.

let me know if you have any more questions

Expert:  Michelle replied 1 year ago.

I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the smiley face below or stars on top right of the page and hit submit. Please don't rate negatively Instead reply me so that i can continue to help you answer you question further

Expert:  Michelle replied 1 year ago.

Thanks for choosing just answer

Expert:  Michelle replied 1 year ago.

you may complete the rating for my service by clicking on the smiley face below or stars on top right of the page and hit submit.

Expert:  Michelle replied 1 year ago.

thanks