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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 20424
Experience:  Computer networking/repair. 12+ years experience.
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Can't get the printer wf 2650 to do anything including

Customer Question

Can't get the printer wf 2650 to do anything including turning it off.
All the screen shows is information
Printing...
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Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty power supply or logic board. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation

unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

Just let me know what happens and I'll advise further if needed. I'll also need to know when the printer was purchased.

Nathan

Best regards, ***** ***** for the news,

Nathan

Note:

I am an independent technician and I've spent my personal time, unpaid, in a good faith effort to assist with the question for which you solicited my services. I am only paid for my efforts when customers such as yourself leave positive feedback for my work. Again I apologize there is not a better outcome here, though this is really beyond either of our control. I do hope you’ll consider leaving a positive rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your question accurately.