Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. What version of windows or mac is on your computer?
There is no 9 Microsoft went from 8 to 10. Right click on the windows start button on the bottom left corner.
Then in the right click menu choose search.
In the search box type in scan. In the list choose fax and scan.
In the window that opens click on new scan, to save it afterwards click on file and then save as.
If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
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Ok click on start and then in the search box that shows at the bottom type in scan.
In the list choose fax and scan.
I already replied it is right above you saying you are waiting. Those are the steps for windows 7 let me know if you get stuck.