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Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3140
Experience:  Electronics engineer with 7+ years of experience in repairing office equipments & printers
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Epson 9900 Does not start printing from the left edge.

Customer Question

Epson 9900
Does not start printing from the left edge. Starts in the middle of the file and middle of the loaded paper. Paper 44" and settings correct in the printing profile.
Just started. Never experienced before. Was printing perfect yesterday. Nothing changed (hardware, software).
Steve
Submitted: 1 year ago.
Category: Printers
Expert:  Md. Sadique replied 1 year ago.

Hello and thanks for your question. I look forward to assisting you today with the best answer possible.

Does the first letter of the file prints on the middle of the paper or the middle portion of the file gets printed on the paper?

Customer: replied 1 year ago.
If I am printing a 35" wide print (or a number of 8x10 prints) on roll paper 44" wide, the printer starts printing approx 10"in from the right side. It will start in the middle of a photo or whatever and print to the right . Nothing prints and the print head does not move to the left side of the paper although all settings are correct. The printer acts like it does not recognize it is loaded with 44" paper although I have checked and reinterred the correct paper size numerous times.
Expert:  Md. Sadique replied 1 year ago.

I'm sorry to say it's a problem with the printhead.

Expert:  Md. Sadique replied 1 year ago.

What is the age of your printer?

Customer: replied 1 year ago.
2 yrs
Customer: replied 1 year ago.
is it solvable?
Customer: replied 1 year ago.
does something like this just start up without warning?
Customer: replied 1 year ago.
the printer does not get a high volume of work
Expert:  Md. Sadique replied 1 year ago.

As of first step we will try cleaning the printhead. If it doesn't works we've to replace the printhead to get everything back to alright.

Customer: replied 1 year ago.
I have cleaned it twice. I also ran alignment and it is correct.
Expert:  Md. Sadique replied 1 year ago.

Did you try cleaning it manually?

Customer: replied 1 year ago.
No, on the menu. Don't know how to clean it manually and process is not in the manual.
Customer: replied 1 year ago.
on printer menu
Customer: replied 1 year ago.
why would cleaning make a difference if what it "is" printing is perfect
seems like some type of alignment problem
Customer: replied 1 year ago.
I just tried printing on cut sheet paper and it worked but still not on roll paper.
Customer: replied 1 year ago.
I have checked, double checked, cleared, reinterred, the setting and I'm positive they are correct
Expert:  Md. Sadique replied 1 year ago.

When you turn the printer ON -- do you hear the printhead move?

Customer: replied 1 year ago.
It does it normal read and goes all the way across the loaded paper
Expert:  Md. Sadique replied 1 year ago.

It's not an alignment problem because it skips the initial file and starts printing from the middle.

Customer: replied 1 year ago.
Correct
Customer: replied 1 year ago.
But only on the righthand side of the paper
Expert:  Md. Sadique replied 1 year ago.

I'll give you a video which will help you to clean your printer.

Customer: replied 1 year ago.
you think this is simply a cleaning problem and that's all?
Expert:  Md. Sadique replied 1 year ago.

Please click this link to see the video: https://www.youtube.com/watch?v=m8NkgKw7mDw

Expert:  Md. Sadique replied 1 year ago.

Tell me how it goes.

Customer: replied 1 year ago.
I will not be able to do this tonight. Is that a problem. How do I handle it tomorrow?
Expert:  Md. Sadique replied 1 year ago.

No problem, take your time.

Customer: replied 1 year ago.
Do I just tell you how it goes tomorrow? And just leave this link open?
I must leave in 10 minutes. Must.
Expert:  Md. Sadique replied 1 year ago.

Yes, no problem.

Customer: replied 1 year ago.
OK, thanks
Will let you know tomorrow
Expert:  Md. Sadique replied 1 year ago.

I'll be waiting for your reply.

Customer: replied 1 year ago.
Finished performing the manual cleaning and no change.
Customer: replied 1 year ago.
Had zero affect.
Expert:  Md. Sadique replied 1 year ago.

In that case I am sorry to say you will have to replace the printhead.

Expert:  Md. Sadique replied 1 year ago.

A new printhead will cost you around 1800$.

Expert:  Md. Sadique replied 1 year ago.

Is there anything else I can help you with?

I am sorry for giving you a bad news.

Customer: replied 1 year ago.
I just printed on 13x19 sheet paper vs roll paper and it printed perfect. I don't think this is a cleaning problem but something to do with the way the printer is seeing the paper. If it was the printhead it wouldn't print this perfect on sheet paper.
Expert:  Md. Sadique replied 1 year ago.

Is it happening only with roll paper?

Customer: replied 1 year ago.
it starts printing from the tight as normal but only prints about 10" to left. Anything to the left of that is wasted.
Expert:  Md. Sadique replied 1 year ago.

I will give you a video manual on how to load a rolling paper and print using the rolling paper.

I know you have been printing on a roll paper since two years but I just want to make sure you're doing it correctly or not.

Please follow this link to access the video manual: https://www.youtube.com/watch?v=u64cn07PCOk

Please follow the instructions carefully.

Expert:  Md. Sadique replied 1 year ago.

Thank You!

Customer: replied 1 year ago.
I have a friend that also has a 9900, and prints professionally, come over this morning to see if he had any ideas. He loaded everything and it did the same for him so I am positive that is not the problem. He has never experienced this issue either.
Customer: replied 1 year ago.
Watched video. Exactly what I do.
Also, I have been printing on 9900's for 4 years. You asked me how old was this particular printer and I said 2 yrs old.
Expert:  Md. Sadique replied 1 year ago.

Did you turn off high speed from advanced setting menu?

Customer: replied 1 year ago.
Iet me check
Customer: replied 1 year ago.
I cannot find an Advanced Setting menu on the printer,
Expert:  Md. Sadique replied 1 year ago.

Its from windows.

Customer: replied 1 year ago.
I use a Mac and cannot find such a setting.
Customer: replied 1 year ago.
I do not see such a setting
Expert:  Md. Sadique replied 1 year ago.

Okay, no problem. I will do some research on this and get back to you.

Customer: replied 1 year ago.
ok
Expert:  Md. Sadique replied 1 year ago.

Thanks for your patience!

Customer: replied 1 year ago.
FYI
I found on the web where 2 other people have this same problem but no body has provided an answer.
Expert:  Md. Sadique replied 1 year ago.

Would you like me to remote in your computer and work on the issue directly?

Customer: replied 1 year ago.
I went to a friend's shop and printed what was necessary to deliver to the client today.I have a separate computer in my studio which is connected to the printer and it does not have an internet connection.
Were you not able to locate any information on this problem? Again, nothing has changed in the connection between my computer and printer. I Photoshop the prints, put them on a "thumb drive," plug it into the computer connected to the printer and print. Same process for two years.
Customer: replied 1 year ago.
As I said above, the computer attached to my printer does not have an internet connection. I am going to download a new driver onto a thumb drive and load it on the printer computer. That is the only option I can think of and a suggestion from other friends that have this printer. That is the only suggestion I haven't tried.
Funny part is, nothing has changed from 2 weeks ago when I printed without a problem.
I don't know how to rate when the problem has not been solved. But I am surprised, based on my knowledge and other's comments, that you suggested the print head needed cleaning. This is, to me, obviously a registration problem. The printer is not seeing the photo layout coming from the computer correctly.
Expert:  Md. Sadique replied 1 year ago.

I tried a lot but unable to find a solution. I will opt-out and open this question to other experts.

No need to rate my answer.

Thank You!