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Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 5319
Experience:  DIploma in Computer Hardware
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The print of my document is very faint. I have changed all

Customer Question

The print of my document is very faint. I have changed all the ink cartridges and it still looks the same. Yesterday I got a message that says "cleaning do not open cover." I have had this printer for about three years and have never seen that message. I don't know what else to do.
Submitted: 1 year ago.
Category: Printers
Expert:  Sudipto replied 1 year ago.

Can you tell me the make and model no. of the printer ?

Customer: replied 1 year ago.
Brother MFC-J825DW
Customer: replied 1 year ago.
Are you still here?
Expert:  Sudipto replied 1 year ago.

Do you have tried anything else, except replacing the cartridges ?

Customer: replied 1 year ago.
What else is there to try? You are supposed to tell me what to do.
Expert:  Sudipto replied 1 year ago.

I am extremely sorry for the late reply, as I am facing some technical difficulties. Please follow the steps from the link below to clean the printhead few more times and let me know the result. If these steps fail then, we will try other steps.

http://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj825dw_all&ftype3=1975&faqid=faq00000259_020

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