Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Have you tried doing an uninstall of the printer's drivers on the computer, then a restart of the computer, and a full reinstall of the printer's drivers ?
That would be a thing to try, once, to make sure that the problem is not software.
Please tell me what Windows version (and System Type) you have on your computer, and I will instruct you in specific details as to how to do the uninstall-restart-reinstall.
Yes, continuing now would be fine.
Is the printer networked (wireless, or wired networking) ? or is it directly attached to the computer with a USB cable?
The driver is here:
and, you may uninstall a printer's driver by going to the Printers list, selecting the printer, and using the - key to delete it from the list.
That sounds fine Friedemann.
I will probably be awake (and online) then.
Please! read what I said:
- you remove the printer from the printers list using the - button.
- then you restart your computer. This is needed if the fix is to work.
- then you go to the link I gave you - here it is again:
and you download the 10.10 MAC OS X driver from it, save to disk, then when the download is finished, if it doesn't open automatically and start the install of the driver, you can start it by double-clicking on the saved downloaded file.
OK, thanks... at your convenience.
You can enter the letters using the number keys, something like this (the account is confused):
to enter 'a' press the 2 key once.
to enter '3' press the 3 key *four* times.
It's puzzling. But the documentation says that the keys produce in order:
and as for '@' or ' . ', those may come last of all. Keep pressing one key repeatedly and see what it produces, I suggest... if it produces nothing that you want at length, backspace or left-arrow and re-enter it.