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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My black ink will not print & it a new cartridge & three

Customer Question

Hi. my black ink will not print & it a new cartridge & three colours are new, model 4620.
Submitted: 1 year ago.
Category: Printers
Expert:  Freddy M. replied 1 year ago.

Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. Have you tried cleaning the machine yet?

Customer: replied 1 year ago.
Hi.
What do you mean cleaning the machine.
Expert:  Freddy M. replied 1 year ago.

Let's try doing a manual cleaning of the machine and see if that helps at all.
If you have any trouble or get stuck at any point please let me know so I can help you.

Remove all the ink cartridges from the machine.
Then clean the contacts on the cartridges as well as inside the machine itself.
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.
There is a small area on the ink cartridges ink will come out of when pushed that is normal just get any dried ink off of that area.

Now once you have done all of that turn off the machine and unplug it for 70 seconds
Plug it back it and wait for the insert cartridges message
Insert the cartridges and check to see if the problem is still there.

Let me know the results either way.

Customer: replied 1 year ago.
The black lettering is light colour.
Expert:  Freddy M. replied 1 year ago.

That is better than the blank you mentioned before. It can sometimes take up to 3 cleanings this way, can you repeat this and test again?