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Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 9536
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
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Xerox Phaser 8560N what do you do when the printer reads

Customer Question

Xerox Phaser 8560N what do you do when the printer reads error ram
Submitted: 1 year ago.
Category: Printers
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

(I regret that I am unable to offer Live Phone Call service at this time - but your request for a live phone call is still open to other Experts and may be picked up upon at any time.)

When an 'ERROR RAM' appears on power-up, it usually means a severe problem with memory handling or basic memory management, or sometimes simply memory not reading, inside the printer.

It is a fatal error and requires considerable remediation actions before the printer will work again.

The usual measure is to open the rear cover, and - observing anti-static-discharge precautions, which are absolutely essential and this cannot be emphasized enough - re-seating the RAM modules in their slot(s).

Are you prepared to do that? it's good to have a delicate touch, not wear anything woolen, and also have considerable knowledge of anti-static discharge precautions.

If so, I can instruct you... but be warned again, it's best to have a qualified electronics technician do the RAM reseating.

(Also, there is a slight possibility that one or more RAM modules have been removed from the printer, or that - if RAM modules have been changed or new ones installed lately - that the changed or new modules are faulty.) Let me know, please. Thanks.