I'm sorry about the issue. Are you still able to make a copy from the printer's glass (not print from the computer)?
Are you able to print anything else, such as a document or a web page or an email, etc.?
Is the printer connected to the computer with a USB cable? Or is the connection wireless?
What is the exact error or message when printing?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to know that you are facing problem with your printer let me know when you are ready to troubleshoot.