I'm sorry about the issue. Can you please let me know the full error or message?
Also, if you had tried anything else, please let me know, so I won't repeat.
Please reply at the box below. Thank you.
Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. Are the toner cartridges refilled? Is the drum a Brother drum?
Is the black toner low? A low cartridge will cause this problem until it is replaced.
I apologize I was working with someone else before who had the same problem but had been using the cartridge for months and got the two questions confused. Was the old cartridge completely empty? If it was not, do you still have it? We could test with that to find out if the new one is defective.
Darn, unfortunately it is possible the new one is defective but the only way to find out is to try another good cartridge. Some stores will let you exchange the cartridge if you explain what is happening. Thousands are made at a time so every once in a while a defective one does get out. Otherwise this is normally caused by the drum but you said that is new. Did you replace it at the same time as the toner? If you did the drum could be what is defective and not the toner. If you replaced them at the same time and have the old drum, try the new toner with the old drum. If it gives the same toner error, the toner is most likely defective. If it does not give the toner error it means the drum is the cause, even if the original drum problem like lines down the page is present it would still indicate the new drum as the issue.
Ok then the toner is most likely the cause as I mentioned before. But the only way to test it would be with another toner cartridge.