I'm sorry about the issue. Can you please click on the Apple logo / menu, then click on About this Mac.., then tell me your Mac OS X version, such as 10.6, 10.7, 10.8, 10.9, 10.10, etc.?
Did you install any printer's driver / software?
Please reply at the box below. Thank you.
Thank you. After getting this printer, did you download or install any driver / software on the computer for this printer? Please reply at the box below. Thank you.
Thank you. For laptop, it requires downloading / installing the printer's driver. Please try the following fix:
- In System Preferences -> Printers & Scanners, if the Canon printer is in the list, then click on it, then click on the - (minus) button and delete it for now
, then download and install the printer's driver file "mcpd-mac-mg7700-13_5_0_0-ea21_3.dmg" at the website below:
, then in System Preferences -> Printers & Scanners, click on the + (plus) button at the bottom left, then click on Add printers or scanners....
, then it should detect your canon wireless printer, then select it with the kind Bonjour...
, then for the Use option, make sure Canon MG7700 series... is selected
, then Add
, then check printing.
Please reply at the box below to continue troubleshooting. Thank you.