I'm sorry about the issue. Did it work with Windows 10 previously?
Or did it work with Windows 7 or 8, etc. previously?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
I have resolved the scanner issue via remote support. If you need help with anything else, please come back any time.
Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit when it shows up. Thank you very much,
If there is issue rating my service at the top of this web page, then please type at the box below, and confirm that the technician has resolved the issue. Please reply at the box below. Thank you.