Hello and thank you for choosing Ja for your support needs. Sorry for the trouble, I am here to assist in its resolution.
Please tell me the make and model of the printer in question? This is so I may better assist you...
You know how to do a drum reset?
Ok, please try this resetter. It is free to try once but cost there after...
Oh, yes Madam you do...
It resets all Counters in your printer.... That should fix the issue...
Here you go:
What version of t Windows are you using???
Ok, hold on...
Try getting into Menu mode:
1. Set the Paper Type lever to cut sheet mode.
2. To activate menu mode:
(a) Ensure that the printer is powered OFF. (b) While holding down the LOAD/PARK button set the printer Power Switch to ON.
3. Place the cut sheet on the Paper Tray.
4. Press the LF/FF button to print out the current menu settings.
5. Exit or proceed to change menu settings:
(a) To exit menu settings confirmation, save the current settings and eject the paper, press and hold the LOAD/PARK button and then press the LF/FF and the SEL buttons together. (b) To change settings:
1. Press SEL (or LOAD/PARK and SEL together) to step forward (backward) through the main menu.
2. To change the setting for a selected item, press LF/FF to step forward and press LOAD /PARK and LF/FF buttons to step backward through the setting values to the required setting.
3. To exit, save the current settings and eject the paper, press and hold LOAD/PARK button, then press the SEL and LF/FF buttons together.
Ok, wrong info. Thank you for letting me know... Hold a few moments please...
OK, this is a free utility from Okidata. It will allow you to see the printer's IP address.
OK, did you try to do a reset on each of the two addresses??
Please do... By the way what are the two IP Addresses that are showing for the printer???
The Valid IP address there is the 220.127.116.11 as the 255.255.255.255 is what is know as the subnet mask....
You may also try that one too.
Ok, I am here...
Yes Madam... So you now have the printer then...
Yes I can...
Please follow this link:
Just download the remote control software.... From the link above....
The software will ask if you want to install it and run it. Say yes to each...
To reset the printer menu to its original default settings:1. Press + to enter the Menu mode.2. Press + ...________________________MAINTENANCE MENU________________________3. Press ENTER.________________________MENU RESETExecute________________________4. Press ENTER.5. The printer resets and returns to the on-line state.
They offer on site repair.
Key Printer Repair
Today:8:00 am - 5:00 pm
Tomorrow:8:00 am - 5:00 pm
6911 Geyer Springs Road,
Little Rock, AR 72209
Write a Review
Add a Photo
Visit WebsiteEmail Business
Add to mybook
Personalize this business!
Add a personal note here, and keep this business handy in mybook!
Key To Keeping Your Business Printing.
Mon - Fri8:00 am - 5:00 pm
Sat - SunClosed
Service most major brands of Laser Class Printers: Hewlett Packard, Xerox, Konica Minolta, Okidata, Lexmark. Computer hardware and software repairs, virus and spyware removal. On Site repairs.
Cell Phone:(###) ###-####/p>