Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Does the page crumple when it gets stuck? or does it just stop short with an error message?
Cleaning the rollers can be done in an innovative way: take a piece of clean good-quality rag cloth, not lint-shedding cloth, and cut it into an 8-by-several inches or 1/2 a foot, roughtly, rectangle.
Moisten that in rubbing alcohol solution, and, holding two corners, feed the 8-inch side into the ADF as if it were a sheet of paper, but hold it back, so that the rollers rub against it. They should rub off their dirt/grease accumulation that way. Once the jam signal sounds, you can stop holding the cloth back, and then release the rollers' grip on it and remove it. This way, hard-to-reach rollers can be cleaned.
See if that helps.
(If not: where does the jam occur, or where does the paper's leading edge stop? in the ADF.)
(And: how old is the Epson printer in question ? measured from date of purchase.)
Does the machine screech when the cloth I mentioned is fed into it, instead of paper?
Is the ADF lid thoroughly shut and all covers closed? if they weren't, some workings/gears might be out of mesh and cause the screeching.
Rubbing alcohol is sold commonly in drugstores (or the pharmacy section of a supermarket) in a 5 or 6-inch bottle. Choose one that has no scent in it (denatured is OK, of course, but mint is shall we say, irrelevant and might just possibly be bad for the purpose.)
It is used in this case, as a solvent, dissolving greases or oils that form on a rubber roller with time and use.
Let me know how it goes, at your convenience, Paul. Thanks.
It sounds to me as if you have a 'broken' ADF, unfortunately, that may require repair-servicing.
Try one more thing: if possible, try pushing a sheet of shirt cardboard into the ADF (-with the power Off!) and see if you can feel an obstruction in the document path into the ADF, of any sort. That may at least help diagnose the problem... if it is caused by a part out of place, or debris, that is causing paper stoppage.
OK. Let me know at your convenience. Thanks.