I'm sorry about the issue. What's your Mac OS X version, i.e., 10.6, 10.7, 10.8, 10.9, 10.10, etc.?
Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Please reply at the box below. Thank you.
It looks like you are not there. When you are available, please try a possible fix below:
When you are available, please reply at the box below to continue troubleshooting. Thank you.