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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My PixmaMP470 will not feed the paper properly. It pulls it

Customer Question

My PixmaMP470 will not feed the paper properly. It pulls it to the right and won't feed causing a crimp midway on paper bottom. I have tried cleaning the rollers both by machine and with q-tips.
Submitted: 1 year ago.
Category: Printers
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Sowrav D. replied 1 year ago.

If the paper is entering in one side, it means there something blocking the path on the otherside. Please try to push a think paper like card stock etc, inside the printer and check if something come loose or not ?

Customer: replied 1 year ago.
Does not help and nothing came loose
Expert:  Sowrav D. replied 1 year ago.

When ypu have cleaned the rollers, does the printer fed the paper properly ?

Customer: replied 1 year ago.
No and have tried cleaning by machine and manually
Customer: replied 1 year ago.
This did not help. Cancel charges. END.