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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printer screen says "There is a problem with the printhead."

Customer Question

Printer screen says "There is a problem with the printhead." It's an HP Pro 6835.
Submitted: 1 year ago.
Category: Printers
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

How old is your HP printer, please?

Does the error message on the printer's screen have any error code, or mention anything else other than "There is a problem with the printhead" ?

When did the problem begin? (if any event or action seems to have accompanied the beginning of the problem.)